Orchestrate What Matters.

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ISO 42001 certified. Setting the standard for controlled agentic AI in underwriting.

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The Send Agentic Framework

The orchestration engine for agentic underwriting.

AI models change every quarter – rebuilding around each one risks the workflow, governance, and underwriting IP that set you apart.

The Send Agentic Framework is the model-agnostic orchestration engine between the models and your platform, so you can deploy and govern agents across your underwriting and adopt the latest models without a complete rebuild.

AI changes fast.
Your underwriting operation shouldn't have to.

01-·-Dont-lose-control-of-your-data

Don’t lose control of your data.

Your data is where you differentiate.

As you deploy more AI, protecting your data and insights is key. Feed them into a shared model and your edge blends into the same outputs everyone else gets.

AI runs on top of your data, inside your environment – models never train on your data, and you decide what is shared.

02-·-AI-that-supports-complex-underwriting

AI that supports complex underwriting.

Complex and specialty risk requires great underwriter judgement. This is where generic AI falls short.

Complex calls stay with your best underwriters.

Send puts AI to work on extracting and enriching submission data, drafting rationale, and surfacing insights – so your team can spend more time making better underwriting decisions.

03-·-Agents-that-work-together

Agents that work together.

Agentic underwriting isn’t about adding more AI tools. It’s about making them work as one.

Without orchestration, agents work in silos – your underwriters fill the gaps between tools that were never built to talk to each other.

Send connects them – one workflow, one audit trail, so your people spend less time managing AI and more time underwriting.

04-·-Take-advantage-of-every-frontier-model-1

Take advantage of every frontier model.

A new model lands almost every quarter, each one sharper than the last at extracting and reasoning over risk.

With Send, you can put the best of them to work the moment they arrive – no rebuild, no migration.

You choose the model – the Send Agentic Framework handles the integration and keeps every agent under the same insurance-grade governance.

Built for the model you haven't picked yet.

An agentic orchestration platform
built for insurance.

Send embeds purpose-built AI agents across the underwriting lifecycle – routed to the models you trust and governed inside your own security and controls.

Workflow

In-workflow agent execution

Agents run at the risk-action level with full risk context. They read data, call LLMs, and update the workflow – embedded in the underwriting journey.

Model-flex

Model flexibility

AWS Bedrock, Azure, and OpenAI supported. You choose the model; the Send Agentic Framework handles the integration. No model lock-in.

Governance

Governance & compliance

Send is the first underwriting platform to be ISO 42001 certified. Platform level AI governance with guardrails and audit trails are applied to every agent.

Usage

Usage controls

Token and request tracking per agent. Soft warnings and hard limits configurable, for predictable and forecastable AI spend.

Agents

Interactive & background agents

Interactive UI agents for underwriter-facing actions. Worker agents for batch, async, and event-driven processing.

Data-ownership

Data ownership

Data stays in your environment – Send does not use customer data to train models and claims no rights to it.

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A guide to agentic underwriting.

Read the guide for our full approach to agentic underwriting: staying flexible across frontier models, protecting your data, and deploying AI with governance built in.

Agentic Approach

Any agent model your underwriting needs,
orchestrated and governed under one framework.

Managed Agents

Use pre-built licenced agents from Send.
Managed and maintained by us – nothing for you to maintain or update.

Partner Agents

You build the agents. We provide the oversight – compliance checks, drift detection, and manage updates.

Custom Agents

Your team, your agents. We hand you the framework, the security, the audit trail.

AI Insights

Guide

A guide to agentic underwriting

Download guide
Insights

BI & Send Webinar Recap Blog: Beyond the Hype - Fixing the Real Problem in Underwriting Transformation

Beyond the Hype – Fixing the real Problem in Underwriting Transformation
Read more
Insights

Trust at Scale: Governance, Auditability, and the Future of Agentic AI in Insurance

Read more
Insights

Autonomy With a Safety Net: How Agentic Underwriting Actually Works 

Read more
Insights

Why the insurance industry needs an agentic approach 

Read more

FAQs

The Send Agentic Framework is a capability that lets insurers design, deploy, and govern AI agents within the Send underwriting platform. Guardrails, audit trails, and usage controls are built in, and agents run across both open market and delegated products on the platform.

Single AI tools don't compound across your different underwriting processes. Buying a triage agent from one vendor and a pricing co-pilot from another require individual compliance reviews and dedicated integrations each time. The Send Agentic Framework runs an ecosystem of agents under one set of controls – this enables insurers to quickly add agentic capabilities across the underwriting lifecycle.

The Send Agentic Framework supports Azure, OpenAI, and AWS Bedrock today, including the GPT-4o and Claude model families. You choose the model and the framework handles the integration, so there is no LLM lock-in and you can switch as the landscape changes.

No. Your data stays yours: data remains in your environment, Send does not use it to train models, and Send claims no rights to it. Agents only act on the data within the workflows you give them access to, and every action is captured in the same audit trails that govern the rest of the platform.

Send was one of the first underwriting workbenches to achieve ISO 42001 certification, the international standard for responsible AI management. Governance lives in the platform, not in each agent: every agent inherits the same guardrails, audit trails, and usage controls.

You can do both. The Send Agentic Framework offers three ways to deploy agents: Managed Agents, which are licensed from Send and maintained for you; Partner Agents, supported with a third party within the framework that provides oversight, compliance checks, and updates; and Custom Agents, which your team builds and runs on the framework, security and audit trail Send provides. Governance stays consistent across all three because it sits in the platform, not the individual agent.

Send works with carriers to agree where and how best to deploy AI, weighing each task's complexity and decision value, which might mean an agent, a rules engine or no AI at all. Where AI is deployed, token and request tracking with configurable soft warnings and hard limits keeps spend predictable and forecastable rather than open-ended.

Adopt agentic AI with control.

Use Send's pre-built agents for submission intake and data enrichment – or build and deploy your own, with full visibility and governance.

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