TechTalk: Walking the tightrope – the risks and rewards of tackling legacy tech

Insurance Times, September 2025

Insurance Times’ latest TechTalk tackles one of the industry’s most stubborn challenges: how to modernise legacy systems without undermining the infrastructure that keeps insurance running.

The piece underscores the scale of the task, from Lloyd’s Blueprint Two replatforming project to carriers still running on 30–40 year old technology. It also highlights the cultural barriers, the scars of past failures, and the mounting pressure from customers, regulators, and new entrants free of heritage baggage.

Against this backdrop, Send’s Chief Customer Officer, Natasha Bond, stressed that while insurers remain wary of sweeping transformation, the appetite for incremental, customer-led improvement is growing.

As she explained:

Modern tech, by hook or by crook, with some investment, can interface with legacy tech that’s on very old APIs and incrementally build towards modernising. Customers now want to see incremental improvement, rather than seeing anything as this kind of monolithic transformational change.

Crucially, Bond noted that this step-by-step approach doesn’t just enable progress, it gradually dilutes reliance on legacy over time, reducing risk while steering insurers toward a more adaptable future.

The article concludes that whether through wholesale re-platforming or steady, layered upgrades, the need to act is no longer in question.

Read the full article here: TechTalk: Walking the tightrope – the risks and rewards of tackling legacy tech | Insurance Times