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The connected workbench for agile insurers.

Send named a Leader in IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications 2023

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Send named a Leader by IDC

Send has been named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications 2023 Vendor Assessment.

“Send Underwriting Workbench is an insurance-focused solution that sets itself apart with its comprehensive features, offering a seamless and intuitive user experience.”

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About Us

The connected workbench - built for change

To enable innovation, you need an insurance platform that gives your team everything it needs to be more productive, in one place – a smarter, more connected platform where your resources, data and work align.

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Our Customers

Challenges

80%

of insurers believe they need to innovate faster than ever to keep a competitive advantage.

40%

of an underwriter's time is spent on admin tasks.

Success in Motion

Our agile, modular platform provides the building blocks for success, regardless of your size, scale or existing systems.

Our composable platform

Build your solution

Relevant Components

Insurance Customer Due Diligence

Ensures regulatory compliance and allows you to truly know your customer.

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Insurance Customer Due Diligence

Ensures regulatory compliance and allows you to truly know your customer.

The component applies automated checks including real-time sanctions, anti-money laundering, politically exposed persons and adverse media. It also offers trigger referral processing and fuzzy logic checks.

MGA Management

Onboarding and ongoing management of MGAs and coverholders, capturing contract details and providing oversight of bordereau submissions.

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MGA Management

Onboarding and ongoing management of MGAs and coverholders, capturing contract details and providing oversight of bordereau submissions.

This component manages and co-ordinates the onboarding of MGAs, ensuring all required checks are completed. It provides routing tools to request checks are carried out by a separate team, as well as storage of all associated documents.

MGA Manager also offers oversight of bordereau receipt and submission recording, in addition to highlighting overdue bordereau.

Additional features include:

  • Detailed real-time analysis of MGA and Coverholder performance across all LOBs
  • Company sanctions check autoruns each time there is new activity on the coverholder
  • Conversational workflow which doesn’t delay the onboarding process
  • Referral ability within the onboarding process
  • PDF analysis to pull key data and tables from PDF scanned documents e.g., contracts
  • Kanban-type dashboards to allow for easy workflow management
  • Configurable due diligence and financial questionnaires for onboarding and reviews
  • Advanced AI to validate every piece of Coverholder business and run detailed analysis on variances

 

Outward Reinsurance Manager

Full lifecycle outward reinsurance administration and process management.

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Outward Reinsurance Manager

Full lifecycle outward reinsurance administration and process management.

Outward Reinsurance Manager allows you to record and monitor outward RI transactions from quote to bind. The component also captures the full details of reinsurers.

Smart Submission

Take control of submission chaos and automate the process to increase your submission-to-quote ratio.

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Smart Submission

Take control of submission chaos and automate the process to increase your submission-to-quote ratio.

Smart Submission will transform the way your business views submissions.

What once was a messy and time-consuming process, will feel effortless, giving your underwriting teams the confidence to write better business, faster.

We recognize that organising submission data is critical to the success of your underwriting process.

From the insertion of customer-defined rules to automatically identifying the appropriate SLA – Smart Submission provides the insurance expertize and workflows to support this

Faster submissions with AI

Advanced AI to extract data, auto-populate submissions, and highlight any missing information.

Enhanced submission routing

Configurable workflows, duplication and knock-out rules, and the ability to manage submission priorities.

Visibility of your submissions

Central visibility of submission status to be able to track at individual and team levels and identify bottlenecks.

Enriched submission data

Submissions are enriched with third-party data APIs to improve the quality of data on your submissions.

Smart Submission Inbox

As soon as a new submission is received, advanced AI will review the content within the email and attached documents to intelligently assist the creation of your submission.

This means that your submission will be worked on the second it arrives.

Smart Submission lifts data directly from the submission, to preserve data quality and save manual effort by avoiding rekeying.

Submission Triage

Users can toggle easily between the inbox and triage board to review submissions where required.

Submissions are enriched and marked as either high, medium, or low priority – these are automated rules set by you that help pre-determine the priority of the submission.

Depending on how confident you are with the data you are receiving, this can also help you automate declines.

Your submission triage can be set up for teams to self-serve, or for managers to bulk assign incoming submissions.

Data Enrichment

Smart Submission will extract and auto-populate or suggest data that has been extracted during the pre-processing.

We use data services to work behind the scenes to enrich your submission data.

These data services include a wide range of integrations that can be aligned with your requirements.

Risk Creation

Once you have the data required to create the risk, submissions can be created directly to your Workbench or your platform of choice.

Want to learn more?

Book a demo

Looking for more information?

Book a demo

Benefits

Unified inbox

Give your teams a real-time view of the Smart Submission shared inbox.

Make sense of unstructured data.

Data extraction to create submissions with unstructured data.

Automated Submissions

Submissions can be created automatically with little to no rekeying.

Improved performance

Automated submissions can increase your submission-to-quote ration

Triage dashboard

Provide your teams with a view to efficiently triage and manage submissions inbox.

Real-time insights

Advanced rules can be created to determine appetite and other business preferences.

Manage your SLAs

Set your SLAs and logic to manage submission timing and prioritization.

Connect to your Workbench

Submissions can be sent to your Workbench or platform of your choice.

Data Ingestion Technologies

Send partners with best-in-class data ingestion technologies and we continue to expand our library of integrated vendors.

We can easily align to your business requirements and lines of business.

Ready automate and organise your submissions?

Schedule an appointment today and learn how you can manage inbox chaos and speed-up submissions with automated extraction and processing.


Learn more about how teams are using generative AI to manage unstructured data and automate their submission process.

Smart Submission can automate and organise your submissions to increase your submission-to quote ratio.

Smart Submission is available as a stand-alone product or as part of Send Underwriting Workbench. Download Now

Workbench

Combining a user-focused, single point management of processes and tasks with intuition, efficiency and an agile, composable nature.

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Workbench

Combining a user-focused, single point management of processes and tasks with intuition, efficiency and an agile, composable nature.

Workbench is a commercial insurance platform which supports and facilitates the underwriting process, from initial enquiry to bind.

It provides a single customer view of data, empowering users to make the right decisions at the right time. Tasks and workflow are driven by intelligent assist features created to optimize, automate and enhance.

Workbench delivers a complete view of the business portfolio, providing operational and strategic insight to help drive decisions and conduct business with commercial confidence. 

Workbench has been built to align with the following key design principles:

  • Customer information is keyed once, providing a single-entry point for data entry, data cleansing and data enrichment.
  • Data is collected at the right time in the right place.
  • Where information is available, or already held in alternate systems, that data will be pulled into the platform as required. This is accomplished through Send Connect.
  • Advanced artificial intelligence and data processing toolsets will automate the receipt and upload of risk and asset schedules and bordereaux.
  • Advanced operational MI must provide a comprehensive view across all risk data, to facilitate efficient management of operations and focus of teams.
  • Workflow must be easy to configure and support non-linear processing to allow teams to operate in the most flexible and efficient manner.
  • Integration flexibility to alternate systems must be easy to accomplish. This enables integration with a myriad of systems for data enrichment, and facilitates the upgrade and decommission of peripheral systems as required.

Connect

Providing rapid, simplified and scalable system integration that’s built on safe and secure cloud architecture.

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Connect

Providing rapid, simplified and scalable system integration that’s built on safe and secure cloud architecture.

Connect is an insurance-focused integration and data transformation platform. It is cloud based and provides a scalable and highly secure capability, designed to simplify system integration.

An intuitive administration UI supports the creation of code-free integration routes with, guaranteed delivery and complete auditability across the platform as standard. The platform incorporates a full document repository with supporting APIs and malware detection.

In addition, the platform offers the following key advantages:

• Development speed is greatly enhanced with the use of pre-built connectors for the leading Policy Admin, Rating, CRM and many other systems enabling legacy systems to be easily connected.
• A highly scalable and lightweight micro-service architecture with a fully automated deployment mechanism.
• A real-time view of API and integrated systems with alerting and pro-active management.
• Security at the heart of the platform. All data is encrypted in transit and at rest.

Insurance Document Generation

Generate quote, policy and regulatory documents on demand using easily managed templating capability.

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Insurance Document Generation

Generate quote, policy and regulatory documents on demand using easily managed templating capability.

Document Generation allows you to design your own document templates, as well as build and manage your own document creation.

Clash and Clearance

A holistic view of pre-bind submissions across your portfolio.

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Clash and Clearance

A holistic view of pre-bind submissions across your portfolio.

This component allows you to view all risks for insured and reinsured clashes. It also identifies potential cross marketing opportunities and duplication of risks.

Insurance Contract Certainty

Proactively guard against future claims and contractual disputes.

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Insurance Contract Certainty

Proactively guard against future claims and contractual disputes.

Contract Certainty offers configurable checklist of required checks. The component also triggers referrals when rules are breached and stores all results for audit purposes.

Management Information

Razor-sharp insight into your data providing you with advanced analytics that inform and reinforce your commercial, operational and growth strategies.

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Management Information

Razor-sharp insight into your data providing you with advanced analytics that inform and reinforce your commercial, operational and growth strategies.

Management Information offers rich data to provide analytics on volume conversion rates. The component also allows you to view volumes of inflight transactions by team or individual, as well as utilising predictive analytics to highlight expected peaks and troughs.

Insurance Data Services

Real-time introspection, cleansing and augmentation of company and asset data from recognized authoritative data sources.

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Insurance Data Services

Real-time introspection, cleansing and augmentation of company and asset data from recognized authoritative data sources.

This component cleanses and augments incoming data to improve and enrich data quality. Right first time data feeds directly into underwriting and exposure modeling.

We also provide data enrichment services for company verification, peril data, geo-location and sanctions checking, with a growing list of providers and capability across the globe.

Insurance Business Rules Engine

Enterprise class, lightning quick rules engine with an intuitive rule designer that allows rules to be created and maintained by business users.

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Insurance Business Rules Engine

Enterprise class, lightning quick rules engine with an intuitive rule designer that allows rules to be created and maintained by business users.

The Business Rules Engine simplifies tools to define and maintain business rules. The components applies rules throughout the process, while driving automated and manual referrals for breaches of rules.

Program Builder

Easily construct and visualize the most complex insurance and reinsurance programs.

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Program Builder

Easily construct and visualize the most complex insurance and reinsurance programs.

Program Builder structures placements across layers and markets, and helps to visualize the progress of your program. The component also allows you to easily identify incomplete markets.

Asset Data Manager

Manage property, motor, and marine portfolios with a point-in-time view of each assets’ characteristics.

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Asset Data Manager

Manage property, motor, and marine portfolios with a point-in-time view of each assets’ characteristics.

As well as enriching and enhancing asset data, this component allows you to map data to standard template. It also enables you to maintain assets as changes are advised.

Intelligent Insurance Data Processing

Domain driven generative AI capability focused on data identification, extraction and standardization.

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Intelligent Insurance Data Processing

Domain driven advanced artificial intelligence capability focused on data identification, extraction and standardization.

Our Intelligent Data Processor uses generative AI to extract data from unstructured formats into structured processable data. It can also automatically map incoming data, while feedback loops into the AI engine to reinforce learning.

This component of our award-winning Underwriting Workbench releases data trapped in documents in seconds. From spreadsheets to PDFs, let the Intelligent Data Processor do all the heavy lifting so you don’t have to.

 

 

 

Submission Triage

Integrated triage capability that automates the flow of information into the platform providing advanced prioritization and screening.

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Submission Triage

Integrated triage capability that automates the flow of information into the platform providing advanced prioritization and screening.

Submission Triage allows application of business rules to determine priorities. It also enables automated routing of work to the appropriate teams, as well as automated submission creation based on existing information. 

Submissions can be delivered manually through our UI, automated API, queueing technology or extracted from emails.

Pricing Engine

A smart cloud-based tool that helps actuaries and underwriters supercharge pricing with advanced programming languages.

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Pricing Engine

Send Pricing Engine – a smart cloud-based tool that helps actuaries and underwriters supercharge pricing with advanced programming languages.

Send Pricing Engine allows you to import existing spreadsheets or build raters with the programming language of your choice and create models that leverage the strengths and simplicity of both Excel and R/Python.

You get to control end-user access, to make changes quickly and to automate light-touch elements, removing all the stress from the usual pricing process. Plus, third party data sources are easily integrated.

The result? Faster, richer, real-time pricing.

When you’re trying to enable predictive data and create multiple ‘what if’ scenarios in real-time, you need to be armed with advanced complex dynamic models that use multi-dimensional rate plan analysis.

Send Pricing Engine enables you to automate and streamline the process for rapid, accurate pricing. One centralised tool to simply configure all complex pricing algorithms.

Introducing Send Pricing Engine – a smart cloud-based tool that helps actuaries and underwriters supercharge pricing with advanced programming languages.

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Bordereaux Generator

Automated generation of bordereaux with configurable templating capability.

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Bordereaux Generator

Automated generation of bordereaux with configurable templating capability.

The component generates bordereau, summarizing risks written and paid, as well as production of claims bordereau. It also has the capability to tailor output in the format your insurers need.

Bordereaux Management

AI based inbound bordereaux processing with advanced rule validation and intelligent assist.

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Bordereaux Management

AI-based bordereaux processing for spreadsheets with rule validation, and API-enabled processing in real-time of any unstructured data written by Coverholders or MGAs

  • AI / remembered mappings to reduce the time and effort in the mapping process especially where bordereaux formats change
  • Geocoding to get accurate location data (down to building location) for MI and exposure reporting
  • Configurable rules engine to monitor MGA and Coverholder performance against all applicable contract data
  • Ability to correct data within the mapping process / handling errors and cleansing data within the mapping process
  • ‘Sub mapping’ ability that cleans and streamlines data within the mapping process to market or internal values.
  • Reconciliation of risks, premiums and claims data at a policy and transactional/financial level
  • Cross bordereaux rules to validate individual risks across risks, premiums and claims records
  • Workflow/referrals within the mapping process to handle breaches and escalations
  • Kanban-type dashboards to allow for easy workflow management

Submission Portal

Empowering your business partners to submit and pre-validate business before it arrives on your desk.

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Submission Portal

Empowering your business partners to submit and pre-validate business before it arrives on your desk.

The Submission Portal enables online presentation of key documents and forms such as quote requests and referrals as well as the scheduling of data and bordereau submissions.

The component also provides up-to-date account metrics and the ability to view documents and raise enquiries.

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August 1st 2023

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July 26th 2023

Q&A: Operation Customer Success with Send’s Head of Operations, Naynesh Patel

Ensuring that customers get the service they deserve, and more, is vital to us at Send. Whilst keeping track of...

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