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Underwriting Workbench Evolution: Q1 & Q2 product highlights

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Published on:30th May 2023
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At Send, we understand that the commercial insurance landscape is continuously evolving.

And with the number of new technologies, platforms, and risks part of the underwriting process – it is critical to have an Underwriting Workbench that can keep up.

So, we have been hard at work building new features and enhancing our Underwriting Workbench to help you do just that. These can be grouped as new features, improved UI, technology partners, management information and a sneak peek at a new product available next month.

Here’s a glimpse of what we have been working on recently:

New features and enhanced Underwriting Workbench capabilities

We have been expanding our Underwriting Workbench features to offer a single platform to manage your underwriting process from submission to bind, and beyond.

Here are some of the most recent enhancements:

  • Next-gen document management that works intuitively within the underwriting process
  • Rate flow optimisation to allow more interactivity between risk data and rating
  • Delegated Underwriting Authority improvements related to coverholder setup, binding authority agreements, and bordereaux management
Improved UI

The underwriters we speak to don’t want to have to deal with duplicate data, rekeying, flicking between different screens and systems.  They want a frictionless, efficient experience. They want to feel good at their job and work efficiently.

Our goal is to create a platform that you enjoy using. Our design team has been working hard to ensure the user experience is intuitive and easy to use.

Some notable UI improvements include:

  • Our underwriter inbox view provides a clear view of the corresponding risks
  • Risk data editing is now possible from within the risk action
  • You can now access and view documents across different Policy Periods

We highly recommend booking a demo to see these in action.

Technology partners

We have continued to expand our library of integrated technology and data ingestion partners. This gives you more options and flexibility with how you choose to connect with us.

It is a fast-moving landscape, and we are always looking to partner with best-in-class technologies – most recently with OpenAI to deliver advanced data extraction capabilities.

More from your data

We’ve also stepped up our data and reporting, with fully supported integrations to help you get the most out of your data.

We’ve recently integrated with Snowflake to further enhance your data and reporting capabilities.

Connections to Snowflake through APIs and other MI tools are seamlessly integrated to provide you with valuable insights from day one.

Smart Submission

Submissions are a critical point in the underwriting process and ultimately determine how much business you can write.

We have developed Smart Submission to help you manage inbox chaos and speed up submissions with automated extraction and processing.

Smart Submission will transform the way your business manages submissions with:

  • Advanced AI to extract data, auto-populate submissions, and highlight any missing information
  • Configurable workflows, duplication and knock-out rules, and the ability to manage submission priorities
  • Central visibility of submission status to be able to track at individual and team levels and identify bottlenecks
  • Submissions are enriched with third-party data APIs to improve the quality of data on your submissions

Look out for more details next month.

What is next?

We still have big plans for the rest of the year and are excited about continuing to enhance our Underwriting Workbench. Upcoming features include task management, claims record capture, and policy management.

Feedback has been invaluable in shaping our roadmap, and we encourage you to keep sharing your thoughts and ideas with us.

If you are interested in a more detailed roadmap for the upcoming quarter, please email shelley.mccormack@send.technology to organise a demo – otherwise stay connected for regular updates and announcements.


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